Shipping policy
KIM’S BLISS SHIPPING POLICY
We want your Kim’s Bliss order to arrive safely and smoothly. Please review the information below before placing your order.
Order Processing
Orders require processing before shipment.
Estimated processing times may vary depending on order volume, product availability, holidays, promotions, and other circumstances.
Once your order ships, you will receive available tracking information using the contact information provided during checkout.
Shipping Rates
Available shipping methods, rates, and estimated delivery information will be displayed during checkout.
Any advertised free-shipping offer is subject to the conditions displayed with that offer.
Free Shipping
When Kim’s Bliss offers free shipping, the qualifying order amount and any exclusions will be displayed on the website or during the applicable promotion.
Unless otherwise stated, the qualifying amount is calculated after discounts and before applicable taxes.
Delivery Estimates
Shipping and delivery estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.
After a package has been transferred to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Tracking
When tracking is available, customers are responsible for monitoring their shipment and contacting us promptly if tracking shows an unusual problem.
Tracking information may take time to update after a shipping label is created.
Shipping Addresses
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact Kim’s Bliss as quickly as possible.
We will try to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
Additional shipping costs caused by an incorrect customer-provided address, refused shipment, or unclaimed package may be the customer’s responsibility where permitted by law.
Lost or Missing Packages
If your order has not arrived or tracking shows an unusual delivery issue, please contact us promptly.
We may review tracking information and, when appropriate, open an investigation with the shipping carrier before determining the appropriate resolution.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and any location identified by the carrier.
Contact us promptly if the package remains missing.
We will review the circumstances and may request additional information or a carrier investigation before determining an appropriate resolution.
Packages Damaged During Shipping
If a package arrives with visible exterior damage, please photograph the unopened package before opening it whenever reasonably possible.
Photographs should show the shipping label and visible damage.
After opening the package, please photograph the packing materials and damaged merchandise.
Keep the shipping box, packing materials, and damaged merchandise until our review is complete.
If damage was concealed and could not reasonably be discovered until the package was opened, contact us promptly with photographs of the merchandise and packaging.
Verified shipping-damage claims will be handled according to our Return and Refund Policy.
Refused & Unclaimed Packages
Packages that are refused, unclaimed, or returned because of an incorrect customer-provided address may require additional shipping charges before being sent again.
Any refund eligibility will be determined according to our Return and Refund Policy and applicable law.
International Shipping
International shipping will only be available when offered as an option during checkout.
International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other government-imposed charges unless checkout expressly states otherwise.
Questions
If you have a shipping question or notice a problem with your order, please contact Kim’s Bliss through our Contact page as soon as possible.